Last updated: 5th September 2025
PartnerPro Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use any of our services, software platforms, or websites (collectively referred to as the “PartnerPro Services”).
1. Who We Are
PartnerPro Ltd is a company registered in England and Wales (Company No: 15399226), with its registered office at 1 Oak Court, 67-72 Bethel Road, Sevenoaks, Kent, United Kingdom, TN13 3UE. We operate multiple software systems, including both proprietary and partner-powered solutions for customer loyalty, CRM, and business management.
We act as a data controller for data we collect directly and as a data processor for client data processed through our platforms.
We are registered with the Information Commissioner’s Office (ICO) under reference number:
2. Scope of This Policy
This Privacy Policy applies to all services under the PartnerPro Ltd umbrella, including:
- PartnerPro CRM (powered by GoHighLevel)
- PartnerPro Loyalty (powered by Boomerangme)
- PartnerPro Ledger, Rota, and other custom-built systems
- Any other current or future proprietary PartnerPro applications
By using any PartnerPro Services, you agree to the terms outlined in this policy.
3. Data We Collect
Depending on the service you use, we may collect the following types of data:
a. Client and Account Information
- Name, company name, and contact details (email, phone number, address)
- Billing details and payment history
- Account login credentials
b. End-User Data (entered by our clients)
- Customer names, emails, phone numbers, and loyalty card activity
- Booking or transaction details (where relevant)
- Rota and staff information (hours worked, pay rates, etc.)
c. Technical Data
- IP address, browser type, device identifiers
- Usage analytics and session activity
- Cookies (see section 9)
d. Communication Data
- Messages or support requests sent to us
- Client feedback and interaction logs
4. How We Use Your Data
We use personal data for the following lawful purposes:
| Purpose | Lawful Basis |
|---|---|
| To provide and maintain our services | Contractual necessity |
| To manage billing and payments | Contractual necessity |
| To communicate with you and provide support | Legitimate interest |
| To improve our products and systems | Legitimate interest |
| To comply with legal obligations | Legal obligation |
| For marketing communications (with consent) | Consent |
We do not sell or rent personal data to any third parties.
5. Third-Party Providers and Sub-Processors
To deliver certain components of our services, PartnerPro Ltd uses carefully selected third-party providers who process limited client and end-user data under strict data-protection terms.
These currently include:
- GoHighLevel LLC (USA) – CRM platform infrastructure
- Boomerangme FZ-LLC (UAE) – Digital loyalty platform infrastructure
- Stripe Payments Europe Ltd – Payment processing
- Google Workspace / Cloud – Email and file storage
- Supabase / Upstash Redis – Application hosting and caching
All third-party providers used by PartnerPro maintain GDPR-equivalent safeguards and data-processing agreements.
6. Data Retention
We retain client and user data only as long as necessary for the purposes outlined above, or as required by law.
Typical retention periods:
- Account and billing data: 6 years
- User and client data: Until the client account is closed or after 12 months of inactivity
- Support logs: 24 months
You may request deletion of your data at any time (see section 8).
7. Data Sharing and Legal Disclosure
We only share data with:
- Third-party sub-processors listed above, for service delivery
- Legal authorities, only when required by law, court order, or valid legal process
If we receive a lawful request (e.g., injunction, court order, or warrant), we will comply strictly within its scope. Where permitted, we will notify the affected client before disclosure.
We will never share client data voluntarily or without a lawful basis.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access to your personal data
- Correction of inaccurate data
- Deletion (“Right to be forgotten”)
- Restriction or objection to processing
- Data portability
To exercise these rights, contact us at: support@partnerpro.uk
9. Cookies and Analytics
Our websites may use cookies or similar technologies for analytics and performance tracking. You can control or disable cookies through your browser settings.
We only use non-essential cookies with your consent.
10. International Transfers
Where data is transferred outside the UK (e.g., to GoHighLevel in the USA or Boomerangme in the UAE), we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
11. Data Security
We employ appropriate technical and organisational measures to protect personal data, including:
- SSL encryption for data in transit
- Secure hosting on GDPR-compliant servers
- Role-based access control
- Regular backups and audit trails
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be published on our website, and material changes will be notified to clients directly.
13. Contact Information
For any questions, requests, or complaints regarding data protection:
PartnerPro Ltd
Email: support@partnerpro.uk
Registered Office: 1 Oak Court, 67-72 Bethel Road, Sevenoaks, Kent, United Kingdom, TN13 3UE
ICO Registration No:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
PartnerPro Ltd
© 2025 All Rights Reserved.
